In an effort to provide you with premier home services, we pledge to honor these rights:

You have the right to a real human being on the other end of the phone
If your basement is filled with water, if your toilet is in rebellion, if your heating is cooling and your cooling is heating, you will speak to a caring human being, not an answering machine. You’ll be talking to a professional ready to meet your emergency needs.

You have the right to guaranteed performance
We back up all of our work, regardless of size, for ONE FULL YEAR, parts and labor.

You have the right to a fair price
We realize that there can be a lot of anxiety about the cost of home repairs. In an effort to reduce anxiety about the cost to repair your home, we have created a special page on this website to shed some light on the pricing used in our home repair and services.

You have the right to feel safe and secure in your own home
Big Blue is a drug-free workplace.  We conduct CORI’s (Criminal Offender Record Inquiry) on all of our employees. We know our employees like we know our own family members. We wouldn’t send someone into your home that we wouldn’t have in ours.

You have the right to courteous service
Our customers are our most important asset and should be treated with respect and fairness. By treating people this way, we will remain in business for many years, and that means we’ll be there to serve you in the future, whenever you need us.

You have the right to be heard
We promise to make your issues count. If we make a mistake, we’ll make it right. You won’t have to ask us more than once. If you have an issue, please call or email us immediately and let us know what we can do to make you happy. 


Your Privacy is important to us.
To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from the navigation bar, under the page titled Customer Rights & Privacy, located at every point on the website.

The Way We Use Information:
We use the information you provide about yourself when scheduling a service call only to complete that call and help you fix your plumbing or heating systems. We do not share this information with outside parties except to the extent necessary to complete your service. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 617-284-9444 or send us an email at info@bigblueplumbing.com. www.ghiozzi.com